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IVR Solutions

Interactive Voice Response (IVR) is an automated telephony system that handles any call volume of your customers. At Digital Media Solution, the best IVR service provider, we offer smart IVR service configured with a virtual IVR number. Our modern IVR service improves productivity and experience as it enables you to map departments and agents using the extension and so allow you interact with your customers and routes calls to the appropriate agent or department.

Our online hosted IVR solution takes away your all burdens of buying expensive hardware and softwares. Our easy to use hosted IVR facility does not require any software skills to configure your hosted epabx. We have provided hosted IVR services to a large number of business entities across India. Our IVR Solution comes with web based application with fully loaded call management features. Your entire call conversion along with any voice mails are automatically recorded into our cloud based IVR system.

The system should help the customer perform the desired tasks anytime and from any corner of the world. Your customers can access the required information just by dialing a number while you are away from office as well as after office hours. As a small business, you can never afford to slip that important call from a prospective customer, even you cannot manage properly the call you are getting from your target audience. That's why we are providing a solution to manage your all call by online cloud base technology with CRM Integration.

Our innovative IVR solution is ideal for self and assisted customer service for inbound and blended processes like customer support and collections. Equipped with a rich IVR designer tool and pre-integrated with our Automatic Call Distributor (ACD), Reporting, Unified Messaging (SMS, Chat, FAX and E-Mail) and CRM solution, the IVR module can be deployed independently or as a component of the Software. And all this comes with low Total Cost of Ownership (TCO), ease-of-use and flexibility.

Features Advantage

  Auto Lead Assigning
  User Wise Dashboard Option
  Download Recording
  Lead Capture
  Maintain Client Profile
  Follow Up
  Call Recording
  Follow Up Notifications
  History Report
  Working With Lead
  Agent Forwording
  Client Searching
  Lead IVR Feature (Sticky)
  View Lead / Client History

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