A shortcode is a concise, memorable number (typically 5 or 6 digits) used to route incoming SMS or USSD (Unstructured Supplementary Service Data) messages. Shortcodes provide a user-friendly alternative to lengthy phone numbers or complex URLs, making interactions with your business effortless.
Shortcodes are a valuable tool for businesses of all sizes looking to streamline communication, boost engagement, and gain valuable customer insights. By implementing a shortcode strategy and following best practices, you can unlock a new level of interaction with your audience and achieve your marketing goals.